Saturday, February 04, 2012 12:00 AM


LiveChatNow Review

You may have already heard about the horror stories about a friend or a colleague's horrible experience of speaking with a customer service representative over the phone. If you do not want to subject your customers to the hassles of dialing endlessly through the tedious menus of the toll-free number that you have, why not give them the option to get in touch with you through live chat? Today, there are a lot of live chat software and system provides which can provide you with this type of business solution. LiveChatNow.com is one of them. Check out the following review to learn more about its features, pricing and whether the live chat system that they have is easy to use and setup or not.

Features & Pricing :

Basically, the system offered by LiveChatNow.com is the Live Chat software which gives business owners the chance to offer live help and customer support to their subscribers. Take a look at the list of features included when you download the Live Chat software: • Auto Answer • Auto Engage • Chat History • Cross Platform Operator's Console • Commands system • Geo Info • Hide to Tray • Live Engage v2 • Live Spelling and Auto Correction • One on One and One on Many Live Chat • Operator to Operator Chat • Push Page, Push Image • Preset Library • Pull, Leave & Transfer Visitors between Operators • Real Time Monitoring • Windows, Mac OS X and Linux Compatibility The price of subscribing to the service is $19.50 per month. There are no added set-up fees when you install the LiveChat software. However, there is a higher cost if you will have 5 operators – that will be $97.50 per month. For 20 operators, the price for the service is $99.50 per month. It is highly recommended to get the unlimited package if you have 4 or more operators.

Ease of Use :

When you first use the live chat system offered by LiveChatNow.com, it may be a bit difficult to learn about the controls. When you compare it with higher-priced programs, the LiveChat system cannot be exactly categorized as user-friendly. However, once you get familiar with the system itself, you will be quite pleased with the stability and performance of the system.

Ease of Set Up :

When looking for a live chat system for your customers which is similar to the one offered by LiveChatNow.com, one of the first things that you should take into consideration is whether the system is easy to setup or not. The LiveChat system will not exactly give you a blow by blow account of the steps that you need to take – so setting up the system might be longer than expected

Support :

When you try out LiveChatNow.com's online help, you will find out that they are not available on a 24/7 basis. This may prove to be frustrating, especially for clients who would like to get in touch with them through live chat – which is the type of system that they are offering in the first place.

Summary :

Perhaps the best asset of the live chat system offered through LiveChatNow.com is its affordability. When you compare the LiveChat program with its direct competitors, there is a big difference in terms of price. However, there are some compromises that you need to make because the program does not come complete with all the additional features that you would expect from other higher-priced chat systems. All in all, LiveChatNow.com is a basic, solid program which is efficient once you are familiar with the controls – and for the price of only $19.50 a month – you will definitely get what you are paying for.

LiveChatNow WebSite  ( http://www.livechatnow.com/ )

Above is our review of LiveChatNow, we have many more reviews of related products. Look to the left navigation bar for a list of all our reviews in this category.

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