Tuesday, February 07, 2012 12:00 AM


LiveSiteManager Review

Business owners already know the value that should be put on providing excellent customer service to potential and existing clients. Every time a customer voluntarily gets in touch with you using any medium – this means that they have an interest in the product or service that you are offering. You should know how to grab this opportunity and turn every customer contact into a sale, or a chance to build the customer's confidence and trust in your brand. Now, when it comes to offering superior customer service, one of the best ways to do so is with the help of a live chat support system. Today, entrepreneurs have a wider array of choices when it comes to the medium that customers can use to get in touch with them. Sites like LiveSiteManager and a whole slew of others are now turning customer service satisfaction into a business solution – all with the help of live chat software systems.

Features & Pricing :

LiveSiteManager is basically a solution which enables businesses to conduct real-time communication with customers from their website. When you visit LiveSiteManager.com, you can view the web presentation and learn about the following features included with the service: • Application Sharing & File Transfer • Chat Transfer • Customizable Interface • "Canned" Greetings & Responses • Co-Browsing • Desktop Control • Document Sharing • Email Signature • Live Connect • Multiple Chat Sessions • Proactive Invitation • Push Web Pages • Repeat Visitor Identification • Visitor Monitoring • Visitor Alert • Visitor History/Chat Transcripts/Search • Web Presence • Website Statistics Summary • "Who Is" Browser Lookup • Web Presentation Next, business owners have two types of packages to choose from. First, there is the LiveSiteManager package which has a monthly fee of $39 and a one-time setup fee of $99. This package includes the features mentioned above, except for the web presentation, desktop control and the application sharing and file transfer. The second package is called the LiveSiteManager Premium which includes all of the features enumerated previously. The cost for the service is $79 per month, and there is a one time setup fee of $159.

Ease of Use :

The good thing about the live chat service offered through LiveSiteManager is that it is highly customizable, except for the built-in chat buttons. Account managers and system administrators can even manage the LiveSiteManager system remotely.

Ease of Set Up :

Despite the fact that you will be billed a one-time setup fee when you take advantage of the LiveSiteManager system – it is still pretty easy to setup by yourself. There is no technical expertise needed, and the instructions to get started are easy to follow.

Support :

When clients access the support options offered by LiveSiteManager, they will be satisfied with the quick, accurate and polite response from the representatives.

Summary :

You may think twice about getting the live chat services offered by LiveSiteManager because of the initial setup fee which other companies do not have – but you should not be discouraged by this. In the long haul, this one time fee will be offset by the lower monthly fees that you need to shoulder. All in all, the LiveSiteManager chat support system is user-friendly, feature-packed and will give you the best value for your money.

LiveSiteManager WebSite  ( http://www.livesitemanager.com )

Above is our review of LiveSiteManager, we have many more reviews of related products. Look to the left navigation bar for a list of all our reviews in this category.

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