Saturday, February 04, 2012 12:00 AM


SiteChatter Review

No matter which type of industry it is that you are involved in – the customer service aspect of your business will definitely benefit if you have the live chat support option. Fortunately, there are a lot of programs like these which are out in the market today. Without even needing to install a separate software from your end, you can grab the opportunity to provide better customer service for the benefit of your business. SiteChatter is just one of the many sites from where you can download a live chat support system. When you first visit the site, the first thing that you will see is that they offer free trial – which is definitely a plus point. This way, you can use the trial period to test whether the system that they offer is suitable for you or not.

Features & Pricing :

To have an idea whether SiteChatter is the type of live chat program that you are looking for, here is a list of the features that they offer: • Canned Responses • Canned Commands • Capture Visitor Data • Daily Request Reports • Log Transcripts • Load Balancing • Leave a Message • Multiple Languages Option • Multiple Requests Handling • Multiple-department Representation • Notification when Visitor has Left Chat Session • Online/Offline icons - Customized • Print Transcripts • Push Webpages • Request Polling • Search Transcripts • Sound Request Alert SiteChatter offers two types of packages: first, there is the SiteChat Pro package which is for $14.95 per month. The second package that they offer is the SiteChat Deluxe which costs $29.95 per month. This already included chat and traffic monitoring.

Ease of Use :

One other thing that you need to consider when making a comparison of the different live chat systems is its ease of use. SiteChatter is basically a web-based system, specifically the SiteChat Deluxe package. Since there is no need for a separate software to be installed, your operators can work from almost anywhere. So mobility is the number one advantage of using SiteChat's Deluxe system.

Ease of Set Up :

The downside to the services offered by SiteChatter is that it is not as easy to setup when you compare it with similar systems. A technical expert may be needed in order to achieve the desired results.

Support :

The technical and customer support offered by SiteChatter is generally helpful.

Summary :

One of the main advantages of SiteChatter is its price. For as low as$29.95 per month, you can add as many operators as you like. The good thing about this is that your live chat system can easily grow along with your company. As far as the features are concerned, the SiteChat packages offer a basic, no-frills system which will allow you to interact with your customers via live chat. The only disadvantage that we see when it comes to the features is the fact that the customer chat window is non-customizable. The SiteChatter live chat system is suitable for you if you are looking for a system which is affordable, is easily expandable and has all the basic features that you need in order to provide live chat customer support to the visitors on your website.

SiteChatter WebSite  ( http://www.sitechatter.com )

Above is our review of SiteChatter, we have many more reviews of related products. Look to the left navigation bar for a list of all our reviews in this category.

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