Saturday, July 31, 2010 12:00 AM


Velaro Review

When purchasing any type of product, one of the best ways to gain feedback about its usability and performance is with the help of online reviews. The same thing applies if you are looking for a live chat support system or software. In any type of business, having a live chat software will enable your online customers to get in touch with you through live chat. Similar to the advantages offered by excellent customer service representatives who take calls for your company – a good live chat support system will increase your customer satisfaction rating. Additionally, this offers reduced operational costs. Just imagine the amount of money involved in maintaining even a small-scale call center where you have a minimum of five representatives. Through live chat support, one representative can take two or even three chat sessions in one time – which significantly reduces your operational costs. The other advantages of using live chat support include increased sales, increased customer satisfaction and an optimized website. Now, going back to the advantages of using online reviews in purchasing a product – this is just the thing to rely on if you are looking for a suitable live chat support system for your business. Take a look at the following review of Velaro so that you would have a better idea of how this type of feedback would help you to make an informed decision for your business.

Features & Pricing :

Before delving deeper into the pros and cons of using the Velaro Live Chat system, here is a list of the features included: • Alert Notifications • Agent E-Mail Transcripts • Auto-Away/Return • Agent to Agent Chat • Application Integration • Availability Status • Analytics • Advanced Routing • Browser Compatibility • Call Center Reporting • Chat Transfer • Click-to-Call • Co-browsing • CRM Integration • Control Your Live Help Option • E-Mail / E-Bay Compatible • Enhanced Security • Join Chat • Live Chat • Shared Premade Messages • Web Conferencing • Reporting • Security • Surveys • Spell Checker • Shadow Chat • Script Generation Wizard • Online And Offline Buttons • Push Page • Typing Notification • Visitor Monitoring • Visitor E-Mail Transcripts When it comes to the price, there are several Velaro live chat products that you can take advantage of, depending on the size of your business. However, the most basic package is for $49.95 per month – this includes all the basic live chat features needed by small businesses.

Ease of Use :

One of the downsides of the Velaro Live Chat system is that it is quite difficult to navigate through their menus, as compared to the top ranking sites offering the same service.

Ease of Set Up :

To make up for the problems with navigation, setting up the system is quite easy. You can use it with or without the help of the support team because the program is easy to setup.

Support :

The level of support offered by the representatives of Velaro is excellent. They keep their promises when it comes to call backs, they are knowledgeable about the product, answers are given quickly and efficiently – and they have an excellent follow up system.

Summary :

Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

Velaro WebSite  ( http://www.velaro.com )

Above is our review of Velaro, we have many more reviews of related products. Look to the left navigation bar for a list of all our reviews in this category.

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