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WebsiteAlive Review

Gone are the days when big companies needed to invest thousands of dollars in an expensive call center facility to be able to accommodate customer inquiries, complaints or order placements. Thanks to the easy accessibility of the Internet, customers now have several avenues to get in touch with a representative from your company. Aside from calling a toll-free number, they can use e-mail or live chat. The latter is a much popular option which brings about numerous advantages for companies. If you are a business owner who is looking for an alternative, more cost-effective customer support solution for your own customers, you can easily rely on sites like WebsiteAlive. AliveChat is a live chat system where both the online users and live chat operators only need a web browser connected to the Internet in order to utilize the live chat support system. Take a look at how the AliveChat system measures up against its direct competitors in terms of features, pricing, ease of use, setup and support.

Features & Pricing :

In order for you to have an idea about how the AliveChat system works, here is a list of the features: • Analysis and Reporting • Chat Transcripts • Customization • Dynamic Chat Icons • Hotkeys • Hosted Solution • Localization • Live Site Monitor • Operator Chat • Offline E-mail Form • Proactive Chat Invitations • Pre-chat Questionnaire WebsiteAlive offers all of these features in three different packages: there is the AliveChat Lite, Pro and Pro+ Packages. - First, there is the AliveChat Lite package which costs $29.95/month with zero installation costs. - The second package is the AliveChat Pro which costs $69.95/month and a $99.95 setup fee. - The third package is called the AliveChat Pro+ which costs $97.95/month and a $149.95 setup. - Finally, they also offer the AliveChat Server package which has a 100% custom implementation on a dedicated server.

Ease of Use :

WebsiteAlive is easy to use, both for the operators and the online users. On the customer's end, all they need to do is visit your company’s website and click on a live chat button which is embedded on the site.

Ease of Set Up :

Whether you are a small or medium-scale entrepreneur, you can easily get started with using the live chat system offered by WebsiteAlive. All you need to do is register for an AliveChat account. After that, an HTML/Javascript code will be inserted on your website. After the webpage codes are included, your operators can log-in and start supporting customers through live chats.

Support :

WebsiteAlive offers excellent product support to clients like yourself. Their operators are friendly and fully knowledgeable about the product. AliveChat even offers outsourced operators – an option that you can consider if you would like to reduce your in-house support costs.

Summary :

The good thing about the AliveChat system is that there is no software to install or server to configure. You can take your pick from one of the feature-rich packages that they offer. There's a free trial option that you can take advantage of so that you can check whether the system will fit your customer support needs. The only downside to using the AliveChat is the quite substantial monthly fees and one-time setup fee that you need to pay. All in all, the AliveChat is a worthwhile investment for medium-scale to large-scale businesses who want to have an effective live chat customer or technical support system.

WebsiteAlive WebSite  ( http://www.websitealive.com )

Above is our review of WebsiteAlive, we have many more reviews of related products. Look to the left navigation bar for a list of all our reviews in this category.
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