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BoldChat Review |
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 The price, ease of use, the multi-tasking ability, monitoring capabilities, features, ease of set-up and support. These are the factors that you need to take into consideration when looking for a live chat system for your business.
Before delving deeper into the specifics of these features, why would you need to have a live chat system in the first place? Basically, the customers of today are looking for convenience and instant answers. They are an impatient lot that if you fail to hold their attention – they will end up looking for a better, quicker option. This is exactly the reason why you need to have the live chat support option for your business.
Without this, the only way that existing and potential customers can get in touch with you is through a toll-free number, which may have clogged, busy lines. Or, they can send you an e-mail – but if you fail to respond fast – the customers are bound to grow a little impatient.
This is where sites like BoldChat come in. With the help of the live chat system that they offer – they can easily get in touch with one of your representatives and receive instant answers to their inquiries. Check out the following review to determine if the live chat system offered by BoldChat. will suit your customer service needs to a tee.
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Features & Pricing :  |
First, here is a list of the extensive features offered by BoldChat.
- Answer & Greet
- Advanced HTML Support
- Auto-Switch Chat Buttons
- Answer Chat Timeout
- Assign Chats
- Auto-Browser
- Block Visitor from Chats
- Block Auto-Browser URL's
- Customize Row Formatting Rules
- Customizable Logo
- Colors, and Fonts
- Customizable Alerts
- Canned Messages
- Canned Message Folders
- Customizable Chat Buttons
- Email Chats to Visitors
- Email Chats to Operators
- Filtering
- Flag Chats
- Grouping
- Join Chat
- Multiple Language Support
- Online Chat History
- Pre-Chat Survey
- Push Link
- Print Chats
- Setup Chat Rules
- Sign-In as Away
- Spell Checker
- Typing Indicator
- User Defined Folders
- Unavailable Email Form
- Variables for Canned Messages
These are just the standard features that you will get to enjoy when you download the system offered by BoldChat.com. There are also advanced features and some extras for visitor monitoring, contact and ticket management.
Now, the price of BoldChat's live chat system depends on the number of operators that you will have. For the basic package, the monthly fee is $29. For the Pro package, the price is $49. Lastly, the SMB and Enterprise packages cost $79 and $99, respectively. |
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Ease of Use :  |
The good thing about the live chat system offered by BoldChat is that it is very easy to use. When you first visit their website, you can clearly see that it is well-thought out – and the same thing is reflected on the user-friendly interface of the BoldChat live chat system. |
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Ease of Set Up : |
BoldChat. offers detailed instructions that you can easily follow when it is your first time to setup the BoldChat system. You do not have to go through any difficult technical steps – the system is generally easy to setup. |
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Support : |
This is the first thing that you will see when you visit the BoldChat.com site: they offer support though e-mail and live chat. This way, you can get in touch with the representatives that the company has through both channels. |
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Summary : |
BoldChat. does come with a hefty tag price which you may or may not be willing to pay for. When you compare the price with other similar programs, it is quite steep – but you will get your money's worth in terms of usability, accessibility, features and ease of setup. |
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