Tuesday, February 07, 2012 12:00 AM


Live2Support Review

"Online: Chat with Us Live" and "Offline: Please Leave a Message". Believe it or not, these two seemingly simple buttons will significantly increase your level of customer satisfaction rating. When your potential and existing customers see these two buttons on your website, it means that your live chat support option is available. Not all businesses offer this convenience to a customer – which is why having one makes all the difference in the world. Business owners who decide to incorporate a live chat option through their website can watch their sales soar, experience a decrease in their operational costs, and watch their websites work for them through site optimization. If you are looking for a live chat system services provider, check out the following review for Live2Support.com – and see for yourself the difference that it will make to your business.

Features & Pricing :

As previously mentioned, sites like Live2Support.com give business owners the opportunity to offer live chat support to their customers. First, take a look at the features included with the Live2Support chat system: • Customizable on-line and off-line status graphics • Customizable visitor/customer chat window • Canned responses • Free stand-alone Windows application for visitor monitoring and text chatting • Multi-departmental support • Multi-language support • Multiple chat sessions • One-to-one live text chat in a secure environment • Pro-active chat invitation as well as auto pro-active chat • Push URLs to live help your site visitors quickly locate information • Pay per click (PPC) or other advertisement campaign tracking • Real time visitor monitoring • Site visitor's geographical location tracking • Send Live Support signature through e-mail messages • Various audio alerts to announce status changes • Web-based interface for visitor monitoring and chatting Naturally, when deciding on the live chat services provider to go for, price should still be your number one consideration. For Live2Support.com, there are three packages offered. First, you can have the Bronze package where in a single operator is supported, and the cost is only $9.99 per month. Second, there is the Silver package which costs $19.95 per month. It is also meant for a single operator support, but with advanced features. Finally, there is the Gold package which costs $39.95 per month. This is suitable for companies who have 5 to 10 operators – and it comes complete with the advanced live chat features.

Ease of Use :

When it comes to being user friendly, the Live2Support system does not rate high in our review. This is because the controls are not that obvious – and it would take someone who is experienced with chat software to be familiar with the features offered by Live2Support.com.

Ease of Set Up :

If you need previous experience in using the Live2Support system, you would also need technical expertise to set the system up. When you check the online reviews, you will find that a lot of online users had a difficult time setting up the live chat system offered by Live2Support.com.

Support :

The good thing about taking advantage of the live chat system offered by Live2Support.com is that their own operators are helpful and always available to help clients out.

Summary :

When it comes to the basic features that you should be looking for in a live chat system – Live2Support performs solidly. The only problem is that their system only supports up to 5 operators. If you plan to expand, you would either need to switch to a different service or stop your Live2Support subscription altogether. All in all, you should go for Live2Support.com if you do not see any expansion happening to your business in the future – and if you do not want to pay a premium price for a solid and stable live chat support system.

Live2Support WebSite  ( http://www.live2support.com/ )

Above is our review of Live2Support, we have many more reviews of related products. Look to the left navigation bar for a list of all our reviews in this category.

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