Biggerbooks.com Review

‘BiggerBooks’ says the name... and BIG is what best describes this highly popular online bookstore. That’s because BiggerBooks offers a BIG range of new and used book titles, textbooks, bestsellers, new releases and more, BIG price discounts, through their partnerships with BIG-name, book publishers and distributors; and more importantly, BIG-hearted, customer service, that’s second to none on the internet today.

Some of the numerous book categories to look out for, include - Art; Business; Biographies; Children’s Books; Entertainment; Fiction/Non-fiction; History; Humor; Health; Sports; Science; Travel and many, many more. And as you’d expect, BiggerBooks also accepts BIG-name, credit cards, viz., American Express, MasterCard, Visa, and the like.

BiggerBooks firmly believes that merely offering a huge range and variety of books isn’t enough. BiggerBooks believes that a website must provide customers and visitors with such features and benefits that make their visits quick, convenient, enjoyable and rewarding. Going by my own experiences, BiggerBooks scores high marks on all these aspects.

As a BiggerBooks book buyer, you can search for books; narrow them down to the ones you want; fill in an online order form; make payment; and leave ... all in a matter of a few clicks, it’s as simple as that. And to make your life easier, you can search for books by author; title, ISBN, or keyword/s, and get relevant information on each book, in detail.   

Customer service is what BiggerBooks lay particular emphasis on. As a senior manager of this online bookstore told me - “If we cannot deliver 100%, or near-100% customer satisfaction, we would neither enter nor survive in the online books-selling business”. And his words certainly ring true, because BiggerBooks guarantees unparalleled, quality and value in the customer services they provide.

To give credence to this pledge, BiggerBooks has 3 separate email addresses for receiving feedback, comments and questions; receiving customer service and returns; and cancellations. Then there’s the ever helpful online “Help Desk” to receive quick responses to your questions; phone and fax access; and a customer service department that is open Monday through Friday, from 9:00 am to 5 pm EST. Perhaps, you’ll now understand WHY I still buy my books from BiggerBooks ... and no one else

If their customer service is impeccable, you could say the same about the delivery options and return policy of BiggerBooks. There are several delivery options that BiggerBooks offers to customers. You could opt for “non-time sensitive” USPS delivery with a 4 to 14 business-day delivery period, from date of shipment; “Standard” shipping (3-5 days); and “One” or “2-day” shipping (1 and 2 to 3 days, respectively)

Providing utmost security of its customers’ personal data is religion with BiggerBooks. This is why they have invested heavily in installing state-of-the-art, Secure Socket Layer (SSL) technology for encryption of all the personal information they receive. In this manner, the only people who’ll ever see your sensitive data is BiggerBooks ... and you. What’s more, BiggerBooks is also a “Comodo Authentic & Secure” site - a seal which it proudly displays to guarantee pinnacle-level, security, and to demonstrate that its’ site is truly genuine and reliable.