jbpet.com Review

The website at jbpet is broken down into dog supplies, cat supplies and pet food.  The overall set up is quiet simple and easy to navigate through.  The dog supply section is broken down into sub-sections that include chew toys, sanitation and training, vitamin supplements; health care needs like flea and tick control; as well as, many others.  The cat supplies section is very similar.  The website features both Toy of the Month and Treat of the Month; these two sections are dedicated to products that are new and that receive rave reviews from other pet owners that have tried the products.  JB Wholesale features many different food choices for your pet’s needs, as well.  Foods available include special diet, holistic and natural organic dog and cat foods. 

Each and every section of the website has full color photographs, as well as, the overall star rating that other customers have given the product.  Just by simply clicking on the photo you can receive a full general description of the product with measurements, features, and pricing. 

JB Pet keeps a full stock of products at their warehouse and all these items ship within 48 hours of ordering.  Most of the shipments arrive via FedEx Ground and arrive at your doorstep within 5 business days.  There are several options including an economy and expedited shipping methods available upon request.  Shipping is calculated based on zones for orders under 10 pounds.  For a listing of the zone in which you live; you can visit JB Pet’s website, all order’s weighing more than 10 pounds are subject to order values.  The return policy at JB Pet is quiet simple, as well.  Items returned within 30 days of shipping are given full refunds; returns made after the 30 days are subject to a 10% re-stocking fee.  Return instructions are printed on the packing slip or customer service will be able to assist you with this.

Be it a problem with your shipment, a question about a certain product, or just to inquire about your order- the customer service team at JB Pet puts the customer first.  The company offers toll free calling for inquiries regarding products during office hours of 9am to 5:30pm EST, Monday through Friday.  Email questions and inquiries will be responded to within 24 hours of receiving.  The staff at JB Pets is very knowledgeable when it comes to the products and can often give customer’s advice and help in comparison shopping.

All of the information that customers put into the website at JB Pets is kept secure by multiple applications and software programs.  McAfee Secure and VeriSign are both used to maintain the safest of servers.  As well, all information given after initial order placement- including credit card information is never stored on JB Pet’s Servers.  Hacker Safe Certification software, secure servers, firewalls, and SSL encryption are all used to ensure that customer’s information is kept safe and out of the wrong hands.