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Zappos Review |
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 In 1999, Nick Swinmurn went to the mall to buy a pair of shoes. He couldn't find what he liked in his size so he went home and looked online. He was unable to find anything online either so seeing a need that hadn't been met, he quit his full time job and started Zappos. The goal was to become "the premiere destination for online shoes." www.zappos.com not only has achieved that goal, it is much, much, more.
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Overall Selection :  |
| Zappos carries over 1,000 brands on their website and has over 3 million products in their warehouse. No product goes on sale unless it is already in the warehouse so you don't have to worry about ordering a pair of shoes and finding out later that they are not available. Zappos carries name brand shoes for women, men, girls and boys. Some of the companies that are represented here include Adidas, Bandolinos, Betsey Johnson, Converse, Donna Karan, Guess, Kate Spade, Nine West and more. |
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Ease of Use :  |
| Zappos makes buying shoes on their site as easy as it could possibly be. Shoes are listed by brands, in alphabetical lists, by specialty sites and by lifestyle. Couture styles as well as Urban Mix are available along with running shoes and office wear. You can get some really good sales on men's, women's, and children's shoes, and you can check the status of your order online after 24 hours. |
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Other Features : |
| Zappos gives you free shipping on your order with no minimum purchase. Sales tax is only charged in KY, NV and NY, so if you don't live in any of these three states, between free shipping and no taxes, you can realize some great savings when you shop their Sales. |
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Guarantee & Return Policy : |
| Zappos has one of the most unprecedented return policies on the internet. If you are not 100 percent satisfied, you can return your purchase up to 365 days for a full refund. And Zappos pays the shipping to return it! You can print out a free return postage label right from their website. |
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Customer Service : |
Customer service is the name of the game here and you can speak to a phone representative 24/7. Zappos has won the Biz Rate Circle of Excellence Award six years in a row. |
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Security & Reliability : |
| Zappos uses a Secure Sockets Layer (SSL) for encrypted and transmitted orders. They use only secure servers and if you ever received unauthorized charges as a result of a purchase at Zappos, you pay nothing at all. Zappos has been accredited by the Better Business Bureau since 2002. The site carries the Trustwave Trusted Commerce Seal and has industry standard firewalls in place for further protection. |
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Summary : |
Zappos makes shopping for shoes an exciting event. The brands and styles are current and trendy, and the availability of their products lets you order with confidence. But what is really worth the trip to this site is not only the fabulous shopping experience, but the attitude and philosophy of the company. You must read Zappos' Core Values -10 principles that this company stands behind. From number 1 - anything worth doing is worth doing with Wow! - to number 10, be humble, these values should be incorporated not just into businesses but everyday life.
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