|
Zappos Review |
|
 Zappos is a very young company, started in 1999 by Nick Swinmurn, who vision is for Zappos to be the online store that offers the biggest selection with the fastest delivery. The company was originally supposed to be a site dedicated to shoes, but has now grown to a huge online store that includes countless items and brands including designer sunglasses.
|
|
Overall Selection :  |
Zappos carries over fifty designer brands for both men and women, including Anne Klein, Sean John, Oakley, and Kenneth Cole, and they are adding new designers all the time. Zappos even had sunglasses for children and for snow sports and motocross. Their prices generally range between $50 and $200, and Zappos accepts most major credit cards including American Express, VISA, MasterCard, and Discover. It also accepts PayPal payments and debit cards.
|
|
Ease of Use :  |
| The Zappos site opened quickly, and the page was very organized and easy to follow. The sunglasses page showed about a hundred pairs per page, and it was nice seeing the brands mixed in with each other as you got a chance to really compare the styles. The product pages were uncluttered and the descriptions were short but informative, and included frame material and dimensions. Along with the price, Zappos showed the quantity left it stock and the ability for shoppers to buy right away. |
|
Other Features : |
Zappos included on the product page information about the designer and had links to other items in the brand line. They offer free shipping both ways, in case customer needs to return an item. Shoppers can browse Zappos sunglasses by brand, frame shape, color, and price. Generally customers set up an account with their first order, and this safely retains their payment information and also allows order tracking. They also offer gift cards and gift certificates.
|
|
Customer Service :  |
Zappos has its contact information at the bottom of each page. They have a 24 hour toll free customer service number, and offer assistance in English and Spanish. They offer free shipping both ways on all order, there are no price or quantity requirements, and Zappos has a one year money back guarantee and return policy. They have dedicated email addresses, including one that handles brands. Customers seem happy with the service they receive and Business Week named Zappos a 2009 Customer Service Champ.
|
|
Security and Reliability : |
Zappos has several security verifications including VeriSign, BizRate, the BBB, and Business Week. They use a lot of different physical and electronic measures and devices to protect their customers’ personal data and credit information, including SSL technology.
|
|
Summary : |
Zappos is a very large site of which designer sunglasses are one department. They have a large collection, over one thousand styles in women’s designer sunglasses alone. They have great product photography and the online site is organized and although it has a lot of detail, it is still easy to read. This is definitely a great site to shop for designer sunglasses as Zappos has a lot of choices, good prices and fast delivery.
|
|
|